Preferred Customer Service Agreements Many Pittsburgh area residents do not realize that their home heating & cooling system operates approximately 3000 hours per year. To put this "run time" in perspective, a car driven for 3000 hours at 55 miles per hour would travel 165,000 miles. No one would consider such a journey without arranging for oil changes, lubrication and routine tune-ups along the way to assure the efficiency, safety and reliability of the vehicle. The parallel between the car and your furnace is this: Your home heating & cooling system serves you for more hours than your car and, like your car, needs routine tune-ups to operate efficiently, safely and reliably throughout its design life. This is why our Preferred Customer Service Agreement (PCSA) is so valuable. Your heating & cooling system will receive routine maintenance on a regular basis. Features & Benefits of a Preferred Customer Service Agreement Tune-Ups semi-annually for heating & cooling systems Tune-Ups annually for heating only systems 20% discount on all repairs Never an overtime charge for emergency service calls Regular maintenance will increase the life of your equipment Regular maintenance will reduce your utility bills Tune-Ups done at regular intervals decrease your chances of a breakdown at an inopportune time. Features & Benefits of a Gold Preferred Customer Service Agreement Tune-Ups semi-annually for heating & cooling systems Tune-Ups annually for heating only systems All covered repairs at NO CHARGE to customer Never an overtime charge for emergency service calls Regular maintenance will increase the life of your equipment Regular maintenance will reduce your utility bills Tune-Ups done at regular intervals decrease your chances of a breakdown at an inopportune time.